Lost or Delayed Baggage
Ethiopian airlines makes every effort to keep and handle your luggage safe however the airlines regrets for any delays in baggage. Normal wear and tears aren’t considered in damage and could happen during normal handling. If you do not receive your baggage on your arrival at your destination, please immediately report to the nearest Ethiopian Airlines contact centre before leaving the baggage area. Ethiopian airlines takes maximum of 25 days to trace and deliver your baggage however if you do not get a response within this time frame, please speak to the customer service team.